Title: Customer Service & Administration Assistant

Organisational Setting
Warehouse 701 is part of the Wye Valley Group which offers a range of demolition, construction, recycling, and reclamation services. Warehouse 701 is a unique retail business offering a wide selection of reclaimed, salvaged, rare, and new items for home and garden, further enhanced by Merchant 701; a traditional builder’s merchant, with a range of new and reclaimed building supplies to trade and public customers.
Job Description
In line with our continued expansion, we are now looking to recruit an experienced Customer Service & Administration Assistant from within the retail sector. Primary responsibilities will be to welcome new visitors and returning customers to the venue, and to support them with their buying requirements, along with routine administrative tasks in support of financial reporting and marketing activities.
The Individual
We welcome applications from those already working within the retail sector, ideally with some supervisory and/or administrative experience. You must be a highly motivated and enthusiastic individual, with excellent communication skills who enjoys working towards targets within a team environment. You will understand the importance of, and have a natural flair for, providing excellent customer service, and take a great amount of pride in your work.
Duties & Responsibilities
• Meet and greet new visitors and returning customers, introduce the venue and explain layout and routing.
• Identify customer needs and offer guidance accordingly, seek to provide solutions and up-sell with complimentary products at every opportunity.
• Contribute to turnover and profitability targets by negotiating higher value deals within pre-determined parameters.
• Process sales through the till system.
• Respond positively and effectively to customer needs and deal with complaints pleasantly and in a timely manner.
• Prepare daily financial sales reports and circulate to Management.
• Support both businesses with additional administrative tasks as necessary, review current procedures and offer ideas for improvement where appropriate.
• Assist with company-wide stock take as and when required.
• Be vigilant and report any Health & Safety issues to a Manager immediately.
Skills, Knowledge & Experience
•
A good standard of secondary and/or further education.
•
Proven sales, supervisory, and/or administrative experience within the retail sector is highly desirable.
•
Customer focused.
•
Results driven, team player.
•
IT proficient (MS Office).
• A positive and friendly attitude.
• Excellent communication skills, with a diligent and methodical approach.
• Ability to work under pressure, be self-motivated and flexible.
• Good people skills, confidence, and ability to approach customers.
•
Reliable with excellent time management skills
Working Hours
•
Five days per week including Saturday, Monday to Friday 0730 – 1700, Saturday until 1600, one weekday off, (flexible), in lieu of Saturday working (40 hrs per week exc. breaks)
Salary & Benefits
•
£12.50 per hour, some flexibility depending on experience
•
Full time permanent position
•
Workplace Pension Scheme
•
Life Insurance
•
28 days holiday (including Bank Holidays)
•
Free on-site staff parking
•
Staff discounts
•
On-site café
Application Process
Please apply in writing via email, enclosing your CV and a brief covering letter/statement, to Mr Matthew Davies, Merchant Manager – matthew.davies@warehouse701.co.uk
Deadline for applications is 11/10/2024, followed by interviews with shortlisted candidates w/c 14/10/2024.




Date listed 2nd February 2024

Sales Representative for Merchant701 This position has now been filled.

Sales Dept, Hereford Branch and Field Based.

Reporting to: Merchant Manager

Organisational Setting

Merchant 701 is a division of Warehouse 701, part of the Wye Valley Group which offers a range of demolition, construction, recycling, and reclamation services. As the name suggests, Merchant 701 is a traditional builders merchant business, offering a full range of new and reclaimed building supplies and materials to trade and public customers.


Job Description

Due to planned expansion, we are looking to recruit a Sales Representative to support our future growth ambitions. This will be a combined internal and external sales role depending on the needs of the business on a week-to-week basis. The primary objective of the role will be to develop and build upon existing trade account relationships and to further expand our customer base throughout Hereford and the surrounding areas.


The Individual

We welcome applications from those already working within, or who have a background within, the builders merchant sector, with a good knowledge of the typical products, customers, and various routes to market. You must be a highly motivated and enthusiastic individual, with excellent communication skills who enjoys working towards targets within a team environment. You will have a natural flair for selling, have a commitment to customer service and take a great amount of pride in your work. Previous experience within a comparable sales role, ideally gained within a Builders Merchants or the Construction Sector is highly desirable.



Duties & Responsibilities

    • Identify, capture, and maximise new Sales opportunities.
    • Help to achieve/exceed branch turnover and profit targets.
    • Respond positively and effectively to customer needs
    •  Negotiate the best possible margins in line with KPI’s.
    • Support Branch Manager with stock requirements and pricing, based on customer demand and market conditions.
    • Cultivate and maintain exceptional standards of customer service.
    • Positively function as a link between your branch and your customers, and ensure Wye Valley Group Best Practice, Standards, Values and Company Policies are met.
    • Regularly communicate and build strong working relationships with key personnel from your customer base.
    • Split your time between external customer meetings and internal counter sales based on the needs of the business on a weekly basis.
    • Support marketing and promotional activities as required, including attendance at any external events; shows, exhibitions, etc.
    • Prepare and submit monthly management report summarising activity, orders, quotations/pipeline opportunities, progress year-to-date against target, market conditions, competitor activity, etc.
    • Effective diary management, ensuring all calls and visits are recorded accurately onto CRM system.
    • Be vigilant and report any Health & Safety issues to your Line Manager immediately.
    • Deal with customer complaints effectively, pleasantly and in a timely manner.
    • Assist with company-wide stock take as and when required.


Skills, Knowledge & Experience


    • A good standard of secondary and/or further education.
    • Proven sales experience within the builders merchant, building materials or construction sectors.
    • Strong knowledge of typical product range, (further training will be provided)
    • Customer focused.
    • Results driven, team player.
    • IT proficient (MS Office)
    • A positive and friendly attitude
    • Excellent communication skills, diligent and methodical approach
    • Ability to work under pressure, be self-motivated and flexible.
    • Good people skills, confidence, and ability to approach customers.
    • Excellent time management skills
    • Valid full UK driving licence

Working Hours

    • Monday to Friday 0800 – 1700 (40 hrs per week exc. breaks)


Salary & Benefits

    • £28,000 - £32,000pa depending on experience
    • Company pool vehicle for use when visiting external customers.
    • Full time permanent position
    • Workplace Pension Scheme
    • Life Insurance
    • 28 days holiday (including Bank Holidays)
    • Free on-site staff parking
    • Staff discounts
    • On-site café


Application Process


Please apply in writing via email, enclosing your CV and a brief covering letter, to Mr Matthew Davies, Merchant Manager – matthew.davies@warehouse701.co.uk


Deadline for applications is 29/02/2024, followed by interviews with shortlisted candidates w/c 04/03/2024.





Date listed 2nd February 2024

Sales Representative for Merchant701 This position has now been filled.

Sales Dept, Hereford Branch and Field Based.

Reporting to: Merchant Manager

Organisational Setting

Merchant 701 is a division of Warehouse 701, part of the Wye Valley Group which offers a range of demolition, construction, recycling, and reclamation services. As the name suggests, Merchant 701 is a traditional builders merchant business, offering a full range of new and reclaimed building supplies and materials to trade and public customers.


Job Description

Due to planned expansion, we are looking to recruit a Sales Representative to support our future growth ambitions. This will be a combined internal and external sales role depending on the needs of the business on a week-to-week basis. The primary objective of the role will be to develop and build upon existing trade account relationships and to further expand our customer base throughout Hereford and the surrounding areas.


The Individual

We welcome applications from those already working within, or who have a background within, the builders merchant sector, with a good knowledge of the typical products, customers, and various routes to market. You must be a highly motivated and enthusiastic individual, with excellent communication skills who enjoys working towards targets within a team environment. You will have a natural flair for selling, have a commitment to customer service and take a great amount of pride in your work. Previous experience within a comparable sales role, ideally gained within a Builders Merchants or the Construction Sector is highly desirable.



Duties & Responsibilities

    • Identify, capture, and maximise new Sales opportunities.
    • Help to achieve/exceed branch turnover and profit targets.
    • Respond positively and effectively to customer needs
    •  Negotiate the best possible margins in line with KPI’s.
    • Support Branch Manager with stock requirements and pricing, based on customer demand and market conditions.
    • Cultivate and maintain exceptional standards of customer service.
    • Positively function as a link between your branch and your customers, and ensure Wye Valley Group Best Practice, Standards, Values and Company Policies are met.
    • Regularly communicate and build strong working relationships with key personnel from your customer base.
    • Split your time between external customer meetings and internal counter sales based on the needs of the business on a weekly basis.
    • Support marketing and promotional activities as required, including attendance at any external events; shows, exhibitions, etc.
    • Prepare and submit monthly management report summarising activity, orders, quotations/pipeline opportunities, progress year-to-date against target, market conditions, competitor activity, etc.
    • Effective diary management, ensuring all calls and visits are recorded accurately onto CRM system.
    • Be vigilant and report any Health & Safety issues to your Line Manager immediately.
    • Deal with customer complaints effectively, pleasantly and in a timely manner.
    • Assist with company-wide stock take as and when required.


Skills, Knowledge & Experience


    • A good standard of secondary and/or further education.
    • Proven sales experience within the builders merchant, building materials or construction sectors.
    • Strong knowledge of typical product range, (further training will be provided)
    • Customer focused.
    • Results driven, team player.
    • IT proficient (MS Office)
    • A positive and friendly attitude
    • Excellent communication skills, diligent and methodical approach
    • Ability to work under pressure, be self-motivated and flexible.
    • Good people skills, confidence, and ability to approach customers.
    • Excellent time management skills
    • Valid full UK driving licence

Working Hours

    • Monday to Friday 0800 – 1700 (40 hrs per week exc. breaks)


Salary & Benefits

    • £28,000 - £32,000pa depending on experience
    • Company pool vehicle for use when visiting external customers.
    • Full time permanent position
    • Workplace Pension Scheme
    • Life Insurance
    • 28 days holiday (including Bank Holidays)
    • Free on-site staff parking
    • Staff discounts
    • On-site café


Application Process


Please apply in writing via email, enclosing your CV and a brief covering letter, to Mr Matthew Davies, Merchant Manager – matthew.davies@warehouse701.co.uk


Deadline for applications is 29/02/2024, followed by interviews with shortlisted candidates w/c 04/03/2024.




Date listed 1st September 2023

Retail Business Apprentice This position has now been filled.

Warehouse 701 is a retail business supplying new and used building and landscaping materials as well as unique furniture and homewares to the public and trade.

The role is located in Rotherwas, Hereford and offers to be part of the expanding and diverse Wye Valley Group.

We are currently looking for an enthusiastic individual to join the team at Warehouse 701 as a full time sales and customer service business apprentice

This role will involve both face-to-face customer interaction and time spent updating and maintaining the company’s online presence through eCommerce platforms. Working a Saturday will be required as a part of a 5 day working week.

The ideal candidate will possess the following skills:

      • A confident and professional person.
      • Good literacy skills.
      • An understanding of Microsoft Office/ General computer skills.
      • Confident telephone manner.

Responsibilities will include (training provided):

      • Processing in-store sales using the point of sale till system.
      • Updating and maintaining the Warehouse 701 online website store and other online Auction/Sales platforms.
      • Maintaining product catalogue and processing sales and purchase orders.
      • Stock control.

A competitive salary is offered, 28 days annual leave (inc. Bank Holidays), life assurance and pension scheme.This is a full time position reporting to the Warehouse 701 Manager.

Date listed 2nd February 2024

Sales Representative for Merchant701 This position has now been filled.

Sales Dept, Hereford Branch and Field Based.

Reporting to: Merchant Manager

Organisational Setting

Merchant 701 is a division of Warehouse 701, part of the Wye Valley Group which offers a range of demolition, construction, recycling, and reclamation services. As the name suggests, Merchant 701 is a traditional builders merchant business, offering a full range of new and reclaimed building supplies and materials to trade and public customers.


Job Description

Due to planned expansion, we are looking to recruit a Sales Representative to support our future growth ambitions. This will be a combined internal and external sales role depending on the needs of the business on a week-to-week basis. The primary objective of the role will be to develop and build upon existing trade account relationships and to further expand our customer base throughout Hereford and the surrounding areas.


The Individual

We welcome applications from those already working within, or who have a background within, the builders merchant sector, with a good knowledge of the typical products, customers, and various routes to market. You must be a highly motivated and enthusiastic individual, with excellent communication skills who enjoys working towards targets within a team environment. You will have a natural flair for selling, have a commitment to customer service and take a great amount of pride in your work. Previous experience within a comparable sales role, ideally gained within a Builders Merchants or the Construction Sector is highly desirable.



Duties & Responsibilities

    • Identify, capture, and maximise new Sales opportunities.
    • Help to achieve/exceed branch turnover and profit targets.
    • Respond positively and effectively to customer needs
    •  Negotiate the best possible margins in line with KPI’s.
    • Support Branch Manager with stock requirements and pricing, based on customer demand and market conditions.
    • Cultivate and maintain exceptional standards of customer service.
    • Positively function as a link between your branch and your customers, and ensure Wye Valley Group Best Practice, Standards, Values and Company Policies are met.
    • Regularly communicate and build strong working relationships with key personnel from your customer base.
    • Split your time between external customer meetings and internal counter sales based on the needs of the business on a weekly basis.
    • Support marketing and promotional activities as required, including attendance at any external events; shows, exhibitions, etc.
    • Prepare and submit monthly management report summarising activity, orders, quotations/pipeline opportunities, progress year-to-date against target, market conditions, competitor activity, etc.
    • Effective diary management, ensuring all calls and visits are recorded accurately onto CRM system.
    • Be vigilant and report any Health & Safety issues to your Line Manager immediately.
    • Deal with customer complaints effectively, pleasantly and in a timely manner.
    • Assist with company-wide stock take as and when required.


Skills, Knowledge & Experience


    • A good standard of secondary and/or further education.
    • Proven sales experience within the builders merchant, building materials or construction sectors.
    • Strong knowledge of typical product range, (further training will be provided)
    • Customer focused.
    • Results driven, team player.
    • IT proficient (MS Office)
    • A positive and friendly attitude
    • Excellent communication skills, diligent and methodical approach
    • Ability to work under pressure, be self-motivated and flexible.
    • Good people skills, confidence, and ability to approach customers.
    • Excellent time management skills
    • Valid full UK driving licence

Working Hours

    • Monday to Friday 0800 – 1700 (40 hrs per week exc. breaks)


Salary & Benefits

    • £28,000 - £32,000pa depending on experience
    • Company pool vehicle for use when visiting external customers.
    • Full time permanent position
    • Workplace Pension Scheme
    • Life Insurance
    • 28 days holiday (including Bank Holidays)
    • Free on-site staff parking
    • Staff discounts
    • On-site café


Application Process


Please apply in writing via email, enclosing your CV and a brief covering letter, to Mr Matthew Davies, Merchant Manager – matthew.davies@warehouse701.co.uk


Deadline for applications is 29/02/2024, followed by interviews with shortlisted candidates w/c 04/03/2024.




Date listed 1st September 2023

Retail Business Apprentice This position has now been filled.

Warehouse 701 is a retail business supplying new and used building and landscaping materials as well as unique furniture and homewares to the public and trade.

The role is located in Rotherwas, Hereford and offers to be part of the expanding and diverse Wye Valley Group.

We are currently looking for an enthusiastic individual to join the team at Warehouse 701 as a full time sales and customer service business apprentice

This role will involve both face-to-face customer interaction and time spent updating and maintaining the company’s online presence through eCommerce platforms. Working a Saturday will be required as a part of a 5 day working week.

The ideal candidate will possess the following skills:

      • A confident and professional person.
      • Good literacy skills.
      • An understanding of Microsoft Office/ General computer skills.
      • Confident telephone manner.

Responsibilities will include (training provided):

      • Processing in-store sales using the point of sale till system.
      • Updating and maintaining the Warehouse 701 online website store and other online Auction/Sales platforms.
      • Maintaining product catalogue and processing sales and purchase orders.
      • Stock control.

A competitive salary is offered, 28 days annual leave (inc. Bank Holidays), life assurance and pension scheme.This is a full time position reporting to the Warehouse 701 Manager.